Frequently Asked Questions

Q: How long will it take to receive my order?

A: Our orders are shipped within 2-3 business days. Delivery then takes 5-7 days depending on your country.

Q: Are the stones real?

A: Yes, all our stones are 100% natural and authentic. Each bracelet is unique.

Q: How do returns work?

A: We accept returns within 30 days of receipt. Contact us at contact@lumiere-pierre.com.

Q: Is delivery really free?

A: Delivery is free with the purchase of 3 or more bracelets.

Q: How do I know if my purchase has made an impact?

A: For each bracelet sold, we plant 1 tree. You will receive a confirmation email.

Q: Is the bracelet water-resistant?

A: The stainless steel clasp is water-resistant.

Q: How do I care for my bracelet?

A: Gently wipe it with a soft cloth. Avoid contact with chemicals.

Q: Can I give a bracelet as a gift?

A: Absolutely! Each bracelet comes in beautiful gift packaging.